Outstanding Young Hotel Executive of the Year

Press Release – Hotel Grand Chancellor

31 May 2013

Shane Michael of James Cook Hotel Grand Chancellor Named Outstanding Young Hotel Executive of the Year

Shane Michael, Concierge Manager at the James Cook Hotel Grand Chancellor, has been named the Outstanding Young Hotel Executive of the year for 2013 at the Hotel Industry Conference dinner held in Auckland last night.

The Hotel Industry Awards are presented at the annual New Zealand Hotel Industry Conference. The Outstanding Young Hotel Executive of the Year award recognizes the dedication and hard-work of a young person in the hotel industry. It commends the exceptional contributions they have made to their employer in the past year.

Shane started work at the hotel part-time while studying. Shane completed his studies in 2012 with a degree in Hospitality Management and was promoted to Concierge Manager soon after.

Shane is a natural ‘people person’ with a good knowledge of Wellington which is essential for a Concierge. He has an awesome positive attitude and is always willing to help our guests, anticipating their needs and dealing with any queries with a high level of professionalism, confidence and charisma.

Steve Martin, General Manager, comments “I am very proud to have Shane Michael heading up our concierge department here at the James Cook Hotel Grand Chancellor.

Shane leads his team with enthusiasm and energy. He has a great smile and is always at the ready to welcome our guests and tackle any situation that arises with good humour. His positive outlook and friendly demeanour along with a genuine desire to assist guests has permeated through to the concierge team and resulted in excellent customer service and guest feedback.”

The next goal for Shane is to gain his ‘Golden Keys’ and gain membership into Hotel Concierge Society Les Clefs d’Or New Zealand

Grand Hotels International owns and manages ten 4 – 4 ½ star Hotel Grand Chancellor properties throughout Australia and New Zealand. All Hotels are in prime locations with a range of facilities offering accommodation for the most discerning guest as well as a host of conference and events facilities on a small to large scale, with four venues catering for over 400 people.

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