Press Release – Avis
Avis Named New Zealand’s Most Trusted Car Rental Brand
Avis Car Rental New Zealand has won the Reader’s Digest Most Trusted Brands Survey for the third time in five years in the Car Rental Companies category.
The Readers Digest Survey identifies the top Kiwi brands that consistently deliver to their customers. The annual, independent survey has been conducted for the past 18 years, giving New Zealanders the opportunity to vote for their favourite brands.
This was not the first time the honour was given to the mobility solutions provider; in 2014 and 2015, Avis New Zealand won the Reader’s Digest Most Trusted Brand Award. Furthermore, in 2016 and 2017, they were highly commended.
Avis New Zealand, General Manager, Bruce Vincer is delighted Avis has been recognised once again.
“The acknowledgment that consumers trust and value our services so highly is very important to our team and a wonderful reward for their ongoing commitment to one of our core values, ‘We Try Harder,’” said Vincer. “We couldn’t be prouder.”
Avis’s customer loyalty and satisfaction has maintained a steady line of improvement, as evidenced by the Company’s Net Promoter Score (NPS) that measures customer ratings in areas which include rental agents’ friendliness and understanding of individual needs, and their ability to clearly explain charges.
Avis also has a strong commitment to being green. Two additional hybrid models were introduced to its New Zealand fleet this year making it the largest fleet of hybrid rental vehicles available in New Zealand.
Louise Waterson, Managing Editor at Reader’s Digest, has commended all recognised brands in this year’s results.
“Once again, this year’s survey of New Zealand’s leading brands reveals the important role trust has in helping consumers decide which brand to choose. Trusted brands like Avis enjoy an enviable position.”
The award strengthens a strong year for Avis New Zealand. Earlier this year they also won the 2018 Reader’s Digest Quality Service Award in the Car Rentals Category. The Quality Service awards recognise companies which have gone above and beyond their customer’s expectations.
Avis will be officially recognised at the awards ceremony on Wednesday 30 May in Auckland.